Start by picking your favorite collection! Each Mystery Capsule is carefully curated around a specific aesthetic, so you can choose the vibe you love most. Please keep in mind, we will do our best to match items to your theme; however, colors/themes are preferences, not guarantees.

Our current themes include:

• ☕ Coffee Café & Desserts
• 🐻 Kawaii Animals
• 🌸 Anime Dreamland
• 📼 Retro Cartoon Club
• 🦄 Whimsical Creations
• 🧚Magical Fairyland & 👑 Princess
• ✨ Kawaii-Inspired Characters

Choose the Mystery Capsule that fits your budget. Larger capsules include more items and a greater variety of goodies.

Before checkout, you'll have the opportunity to leave notes about your preferences. The more details you provide, the better we can personalize your Mystery Capsule!

Helpful information includes:

• Favorite colors
• Favorite characters or aesthetics
• Favorite animals
  
• Pet type and size (if purchasing pet items) - Collar, bandana, or accessory sizing - please visit our Size Guide for Pets for instructions on how to measure your pet
  
• Any other preferences you'd like us to know

Please keep in mind, we will do our best to match items to your theme; however, colors/themes are preferences, not guarantees.

This is where the magic happens! We handpick a unique assortment of accessories based on your chosen theme and preferences. While every capsule is a surprise, we do our best to create a collection you'll love.

Items may include a mix of:

• Keychains
• Phone wristlets
• Decoden phone cases
• Decoden hair clips
• Decoden Popsockets
• Decoden toploaders
• Decoden hairbrushes
• Decoden mirrors
• Lanyards
• Pet bandanas
• Pet collars
• Pet jewelry
• Stationary items including notebooks, pens, & more
• Bracelet 
• And other adorable accessories!

Every capsule is different, making each unboxing a fun surprise.

Most orders are processed within 5-10 business days. Once your Mystery Capsule arrives, it's time to open it and discover your curated collection! Whether you're shopping for yourself, your furry friend, your best friend, your parent, every capsule is designed to bring a little extra joy and cuteness to your day.

• Mystery Capsules are a surprise, and individual items cannot be requested or guaranteed.
• We do our best to avoid duplicate items in the same order whenever possible.
• Because every capsule is a mystery, not every item is guaranteed to perfectly match your selected theme. We may need to substitute items based on availability. 
• Product styles, colors, and designs vary based on inventory and your selected theme. Please keep in mind, theme and color requests are preferences only and cannot be guaranteed. We will do our best to pick a theme that closely matches your preference. 
• If purchasing pet accessories, please ensure you've measured your pet and selected the correct size including any necessary sizing information. More information can be found under the Size Guide for Pets page.
• Mystery Capsules do not include Personalization or Custom Items.
• This is a game of chance, and all Mystery Capsules are packed fairly and at random.

Due to the mystery, personalized, and custom nature of these products, all sales are final. We do not accept returns, exchanges, or refunds for reasons such as changing your mind, personal preference, or receiving duplicate items from separate orders.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photos of the issue. We'll review your request and work with you to find an appropriate solution.

Once your order has been accepted and scanned by the shipping carrier, delivery times are the responsibility of the carrier. While shipping delays, lost packages, or damage during transit are generally outside of our direct control, we will gladly assist you in filing a carrier claim or helping resolve shipping-related issues whenever possible.

By placing an order, you acknowledge and agree to these terms before completing your purchase.

Please refer to our 'Return, Refund & Exchange Policy' page to learn more!

You can read more about safety located under our Product Safety Disclaimer.

⚠️ Choking Hazard: Many items included in our Mystery Capsules contain small parts and accessories that may present a choking hazard.

Not intended for children ages 5 and under.

Child Safety & Purchasing Notice

Our products are designed as collectible accessories and novelty items. They are not toys and are not intended for children 5 years of age or younger due to the presence of small parts that may present a choking hazard.

Parents, guardians, and other adults are welcome to purchase our products for older children and teens who enjoy kawaii accessories and collectibles. However, these items should always be used as intended and under appropriate adult supervision when necessary.

Many products—including phone cases, keychains, charms, pet accessories, and other decorative items—contain small or detachable components that could become a choking hazard if removed.

By purchasing from our shop, you acknowledge that:

• You are at least 18 years old or have permission from a parent or legal guardian to make the purchase.
• You understand these products are collectible accessories and not toys.
• You will keep products with small parts out of the reach of children under 5 years of age.
• You accept responsibility for determining whether a product is appropriate for the intended recipient.

We recommend adult supervision whenever younger children are handling products that contain small or detachable pieces.

Pet Safety: Always supervise your pet while wearing or interacting with accessories. Regularly inspect pet accessories for signs of wear or damage and discontinue use if they become damaged. Small decorative pieces may pose a choking hazard if chewed or swallowed.