We'd love to hear from you! 💖
Whether you have a question about a product, need help with an order, are interested in a custom request, or simply want to say hello, we're here to help.
How to Reach Us
The best way to contact us is by using the contact form on this page or by emailing us directly.
Email: lillyfairedecor@gmail.com
Our typical customer support business hours are Monday-Friday 10:00 AM - 7:00 PM EST.Â
Customer Support
We're happy to assist with:
- Product questions
- Order updates
- Shipping inquiries
- Custom and personalized requests
- Mystery Capsule questions
- Event and vendor opportunities
- General feedback and suggestions
Already placed an order? Please include your order number in your message so we can assist you as quickly as possible.
Response Time
We strive to respond to all inquiries within 1–3 business days. Our typical customer support business hours are Monday-Friday 10:00 AM - 7:00 PM EST.Â
During peak season, holidays, sales, or event weekends, response times may be slightly longer, but we'll get back to you as soon as possible.
Before Contacting Us
You may find the answer you're looking for on one of our helpful pages:
- Frequently Asked Questions (FAQ)
- Shipping Policy
- Return & Refund Policy
- Customer Care Instructions
- Product Safety Information
Event & Vendor Inquiries
Interested in inviting us to a pop-up market, festival, convention, fundraiser, or community event? We'd love to hear from you!
Please include the following information in your message:
- Event name
- Date and location
- Expected attendance
- Vendor application details
- Any additional information you'd like to share
Stay Connected
Follow us on social media to see our newest creations, product launches, upcoming events, behind-the-scenes content, and special announcements.
🌸 Follow Us!
📘 Facebook
📸 Instagram
🎵 TikTok
Thank you for supporting our small business! We truly appreciate every message, every order, and every customer. We look forward to connecting with you!
