If for any reason you are not happy with your order, we offer a hassle-free return policy for some items. Please see Mystery Scoops, Personalization and Custom Orders and Pet Accessories in the sections below. Returns are accepted within 30 days of the delivery date, as confirmed by the shipping carrier's tracking information. The delivery date is the date the package is marked "Delivered" by the shipping carrier.
Once your order has been accepted and scanned by the shipping carrier, delivery times are the responsibility of the carrier. While shipping delays, lost packages, or damage during transit are generally outside of our direct control, we will gladly assist you in filing a carrier claim or helping resolve shipping-related issues whenever possible.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photos of the issue. We'll review your request and work with you to find an appropriate solution. This applies to all items (see mystery scoops, personalization and custom orders below).
If an item is eligible for return under our Return & Refund Policy, the customer is responsible for return shipping costs unless the return is the result of our error (such as receiving the wrong item) or the item arrives damaged or defective.
We recommend using a trackable shipping method when returning an item. We are not responsible for packages lost or damaged during return transit.
If we determine that the return is due to our error or a verified defect, we will provide a prepaid return shipping label or reimburse reasonable return shipping costs, at our discretion.
Shipping charges are non-refundable unless the return is due to our error.
Please do not return any items without contacting us first for return authorization and instructions. Unauthorized returns may be refused or returned to the sender.
Restocking Fees
For eligible returns, a restocking fee of 10% of the returned item's purchase price may be deducted from the refund amount. This fee helps cover costs associated with inspecting, processing, repackaging, and returning items to inventory.
Restocking fees do not apply to items that arrive damaged, defective, or incorrect due to an error on our part.
Items must be returned in their original condition, unused, unworn, and with all original packaging and accessories included to qualify for a refund. We will reach out to you directly if a restocking fee is needed to cover the balance before an item is resent to the customer.
Mystery Scoops, Personalization & Custom Orders
Due to the mystery, personalized, and custom nature of these products, all sales are final. We do not accept returns, exchanges, or refunds for reasons such as changing your mind, personal preference, or receiving duplicate items from separate orders.
The exception to the return & exchange policy for mystery scoops, personalization and custom orders is if your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photos of the issue. We'll review your request and work with you to find an appropriate solution.
Pet Accessory Orders
Due to the handcrafted, custom, made-to-order, personalized, and hygienic nature of our pet accessories, all pet accessory sales are final.
This includes, but is not limited to:
- Handcrafted pet collars
- Sewn pet bandanas
- Pet jewelry
- Personalized pet accessories
- Custom-made pet accessories
- Made-to-order items
- Mystery products containing pet accessories
For the health and safety of all pets, we cannot accept returns, exchanges, or refunds on pet accessories that have been purchased, used, worn, tried on, or customized.
If you receive an item that is incorrect, damaged, or defective due to our error, please contact us within 7 days of delivery with your order number and clear photographs of the item. We will review your request and work with you to determine an appropriate resolution.
Eligible Returns
Returns may be considered only for non-custom, non-personalized human accessories that are:
- Unused and unworn
- In their original condition
- Returned with all original packaging
- Approved through our return authorization process
Return shipping costs are the responsibility of the customer unless the return is due to our error.
By placing an order, you acknowledge and agree to these terms before completing your purchase.
