Shipping policy
Thank you for shopping with us! Every order is carefully prepared with love and attention to detail. Please review our shipping policy below before placing your order.
Processing Time
Most orders are processed within 5-10Â business days.
Please note that handcrafted items, personalized orders, custom requests, and Mystery Capsules may require additional processing time. If your order requires extra time, we'll notify you as soon as possible.
Business days are Monday-Friday 10:00 AM - 7:00 PM EST, excluding weekends and holidays.
Shipping Methods
Orders are shipped through trusted shipping carriers based on the shipping option selected at checkout.
Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your package's journey.
Shipping Rates
Shipping costs are calculated at checkout based on your order's weight, size, destination, and selected shipping method.
From time to time, we may offer free shipping promotions. Any applicable offers will be displayed on our website typically on the Home page.
Local Pickup
Local pickup may be available for customers in eligible areas. We are located in northern Virginia close to Washington DC.
If local pickup is available, you'll be able to select this option during checkout. We'll contact you when your order is ready for pickup and provide pickup instructions.
If we are hosting an event, we may ask you to meet us at the event location for pickup.Â
Local pickup is offered as a convenience and may not always be available. We reserve the right to modify, suspend, or discontinue this service at any time. If local pickup is unavailable for your order, we will contact you to discuss available shipping options before your order is shipped.
Shipping Delays
While we make every effort to process and ship orders promptly, delivery times are estimates and may be affected by factors beyond our control, including:
- Weather conditions
- Carrier delays
- Holidays
- High shipping volumes
- Natural disasters or other unforeseen events
We appreciate your patience should unexpected delays occur.
Lost, Stolen, or Damaged Packages
Once your package has been accepted by the shipping carrier, delivery is handled by the carrier.
If your package is lost, delayed, or arrives damaged, please contact us as soon as possible. We'll gladly assist you with locating your package, filing a carrier claim when applicable, or working toward a reasonable resolution.
Please ensure your shipping address is correct before completing your purchase. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided during checkout.
Incorrect Shipping Address
If you notice an error in your shipping address, please contact us immediately.
Once an order has been shipped, we are unable to change the delivery address.
Orders returned due to an incorrect or undeliverable address may require additional shipping charges before they can be reshipped.
International Shipping
At this time, we do not offer international shipping and only ship to customers in the US. We hope to expand our shipping options in the future and make our products available to customers worldwide.
Please check back for updates, or follow us on social media for announcements regarding future shipping availability.
Order Tracking
Once your order ships, you'll receive an email containing your tracking number.
Please allow up to 24–48 hours for tracking information to update after the shipping carrier has received your package.
Multiple Orders
Unless otherwise requested, orders placed separately may ship separately.
Additional shipping charges may apply depending on the products ordered.
Questions?
If you have any questions about your order or our shipping policy, please don't hesitate to contact us through our Contact Us page or by email. We're always happy to help and appreciate your support of our small business!